Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
beautiful view
helpful staff
noisy at night
limited dining options
8.4/10
Great
Rooms
8.8
Location
9.3
Service
9.0
Dining
7.5
Guest reviews
8.4/10
based on 6 reviews
8.9
8.9/10 based on 596 reviews
Fred
United States,
May
2024
8.6/10
I couldn't have asked for a better stay! The hotel had a splendid view of Galleria Umberto, and the rooms were big, clean, and well-insulated from street noise. The service was so attentive and kind, making me feel truly welcomed. The location was perfect, just a few steps from the beautiful sights of Naples. However, the dining choices were a bit limited, but still decent.
Rooms
9.0
I loved my room overlooking Galleria Umberto; it was spacious, clean, and offered a stunning view.
Service
9.0
The staff was incredibly kind and professional, always ready to assist with a smile.
Location
10.0
The hotel is situated in the heart of Naples, close to major attractions and within walking distance of everything I needed. Safe and convenient location.
Dining
7.0
Although there could have been more choices, the dining options were fresh and the staff was friendly and attentive.
Facilities
8.0
The hotel's facilities were modern and well-maintained, adding to the overall comfort of my stay.
Ben
United States,
May
2024
8.2/10
Staying at the hotel in the beautiful Galleria Umberto was a delightful experience. The rooms were big, clean, modern, and very spacious, equipped with a large shower room. The service was outstanding, with staff going out of their way to be helpful and friendly. The location, although a bit tricky to find on Google Maps, was perfect on the Main Street, offering easy access to key attractions. The dining options were good, but slightly limited. Overall, a great stay with some minor hiccups.
Rooms
9.0
The rooms on the most beautiful gallery of Naples 'Galleria Umberto' were big, clean, modern, and very spacious with a large shower room.
Service
9.0
The staff was very helpful and friendly, going out of their way to assist.
Location
8.0
The hotel's location directly opposite the opera house and next to the Umberto I gallery was excellent, albeit a bit challenging to locate on Google Maps.
Dining
7.0
The dining experience offered a good variety of items, although slightly limited.
Facilities
8.0
The facilities were great and well-furbished, enhancing the overall stay.
John
United Kingdom,
March
2024
8.4/10
Staying at this hotel was a wonderful experience overall. The rooms were very nice and spacious, well-furnished, with a large shower room, and the view overlooking Galleria Umberto was just stunning. The service was top-notch, with attentive and kind staff members who provided excellent food recommendations. The location felt safe and was perfect on the Main Street, though a bit noisy at night if facing the street. The dining options were fair but could have had a better variety. The facilities were great, making my stay even more enjoyable.
Rooms
9.0
The room for the two of us was very nice, very spacious, and well-furbished with a large shower room. The view overlooking Galleria Umberto was beautiful.
Service
9.0
The service on the whole was very attentive, and the staff members were all very kind and helpful. They provided excellent food recommendations.
Location
9.0
The location was perfect on the Main Street, though a bit noisy at night if facing the street. However, heavy curtains provided privacy and made it less noticeable.
Dining
7.0
The dining experience had a good variety of items and was very fresh, with friendly and attentive staff. However, it could have offered better choices.
Facilities
8.0
The facilities were very convenient and added to the overall experience.
beautiful view
noisy at night
Ernest
United States,
October
2023
8.2/10
Staying at this hotel was a mixed experience. The rooms were huge and super clean but felt a bit too sparsely decorated with lots of unused space. The location was perfect, being right on the beautiful Galleria Umberto, although a bit tricky to find on Google Maps. The service was top-notch, with the staff going out of their way to be kind and professional. The dining was satisfactory but not overly impressive. However, the overall value for money was decent.
Rooms
8.0
The rooms are huge and super clean, offering a splendid view of the beautiful Galleria Umberto.
Service
9.0
The staff at this hotel were very accommodating, going out of their way to be helpful.
Location
9.0
The hotel is in the heart of Naples, within walking distance of key sights like Teatro di San Carlo, making it an excellent location.
Dining
7.0
The dining experience provided a good variety of items but was a little unimpressive overall.
Facilities
8.0
The hotel facilities were adequate, offering everything needed for a comfortable stay.
clean
sparse decor
Dave
United Kingdom,
August
2023
9.2/10
I absolutely loved my stay at this hotel! The room was big, clean, modern, and well-equipped with a lovely shower in the large bathroom, plus a view onto the busy via Toledo. The service was top-notch with very helpful and friendly staff. The location was perfect, right in the heart of Naples within walking distance to so many attractions and amenities. The dining experience was excellent, offering a good variety of fresh items. The facilities were also fantastic, making my stay truly enjoyable.
Rooms
9.0
The room was very nice, very spacious, well-furnished with a large shower room.
Service
9.0
The staff was super helpful and friendly.
Location
10.0
The hotel is in the heart of Naples, walking distance from the train station, the Teatro di San Carlo, food, coffee, and shopping.
Dining
9.0
The dining was excellent with a good variety of items and very fresh, accompanied by a central location and friendly, attentive staff.
Facilities
9.0
The facilities were outstanding, offering everything needed for a comfortable stay.
Peter
United Kingdom,
May
2023
9.0/10
I had a wonderful stay at the hotel. The rooms were big, clean, and spacious, equipped with a lovely shower and a view of the vibrant Via Toledo. The location was perfect, right in the heart of Naples, walking distance to major attractions and shopping areas. The service was exceptional, with friendly and helpful staff. The dining options were varied and fresh. However, the breakfast was a little unimpressive. Overall, it was a pleasant experience with great value for money.
Rooms
9.0
The rooms were beautiful, clean, and spacious, with everything needed for a short stay in Naples.
Service
9.0
The staff was very friendly and attentive, making my stay comfortable and enjoyable.
Location
10.0
The hotel is perfectly located in the historic old town, with a splendid view of the beautiful Galleria Umberto.
Dining
8.0
The dining experience was good, with a variety of fresh options and friendly staff.
Facilities
9.0
The facilities were modern and well-maintained, providing everything needed for a pleasant stay.
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